{"id":2225,"date":"2026-08-11T09:57:47","date_gmt":"2026-08-11T07:57:47","guid":{"rendered":"https:\/\/xabia.ai\/xabia-avirato\/"},"modified":"2026-08-11T10:36:35","modified_gmt":"2026-08-11T09:36:35","slug":"xabia-avirato","status":"publish","type":"page","link":"https:\/\/xabia.ai\/en\/documentation\/xabia-avirato\/","title":{"rendered":"Xabia Avirato"},"content":{"rendered":"<h1> User manual \u2014 Xabia Avirato (addon for Avirato)<\/h1>\n<h2> Quick Installation Guide<\/h2>\n<ol>\n<li> Install and activate <strong>Xabia Agent Core<\/strong> .<\/li>\n<li> Install and activate the <strong>Xabia Avirato<\/strong> ZIP from <strong>Plugins \u2192 Add new \u2192 Upload plugin<\/strong> .<\/li>\n<li> In <strong>Xabia Agent \u2192 Addons<\/strong> , activate or synchronize the <strong>Avirato<\/strong> addon license until the Hub recognizes it.<\/li>\n<li> Create or edit the agent that will use reservations and open the <strong>Avirato<\/strong> tab.<\/li>\n<li> Enter the <strong>establishment ID (webcode)<\/strong> , the <strong>engine URL<\/strong> , and, if necessary, inclusion\/exclusion filters.<\/li>\n<li> Save the agent and test availability with real dates in <strong>Playground<\/strong> .<\/li>\n<li> Publish the chat using a shortcode or the native Core interface.<\/li>\n<li> Verify that the booking links open the Avirato engine with correct dates and IDs.<\/li>\n<\/ol>\n<hr>\n<h2> Part 1 \u2014 What it is and what it is for<\/h2>\n<h3> 1.1 Brief definition<\/h3>\n<p> <strong>Xabia Avirato<\/strong> is an <strong>add-on<\/strong> (extra plugin) that is installed on top of <strong>Xabia Agent Core<\/strong> . It connects your Xabia chat with the <strong>Avirato online booking engine<\/strong> that your guests already know (the usual address is the Avirato booking page) so you can:<\/p>\n<ul>\n<li> Check if there are rooms or houses <strong>available or occupied<\/strong> on specific dates.<\/li>\n<li> Display <strong>prices<\/strong> when the engine returns them.<\/li>\n<li> Generate <strong>booking links<\/strong> with the correct identifiers.<\/li>\n<li> Recognize when a visitor requests a <strong>specific house or room<\/strong> by name.<\/li>\n<li> Suggest <strong>alternatives<\/strong> if the requested house is full and, when possible, indicate a <strong>next available date<\/strong> .<\/li>\n<\/ul>\n<p> It does not replace the Avirato panel or the legal configuration of prices and conditions on its website; it is an <strong>automated query layer<\/strong> for the chat.<\/p>\n<h3> 1.2 What problem does it solve?<\/h3>\n<p> Without this add-on, an AI assistant might <strong>fabricate<\/strong> availability or simply refer users to the website. With Xabia Avirato, availability responses are based on data from the <strong>actual booking engine<\/strong> , presented in an organized way and with helpful links.<\/p>\n<h3> 1.3 Essential requirements<\/h3>\n<table>\n<thead>\n<tr>\n<th> Requirement<\/th>\n<th> What does it mean to you?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td> <strong>WordPress<\/strong> working<\/td>\n<td> The addon is a WordPress plugin.<\/td>\n<\/tr>\n<tr>\n<td> <strong>Xabia Agent Core<\/strong> installed and <strong>active<\/strong><\/td>\n<td> Without the Core, the add-on will not load correctly and may display an error message on the desktop.<\/td>\n<\/tr>\n<tr>\n<td> <strong>Avirato add-on license<\/strong><\/td>\n<td> Real-time availability is validated in the <strong>Hub<\/strong> via <strong>Xabia Agent \u2192 Addons<\/strong> , using the <strong>Avirato<\/strong> addon key. If there is no active subscription, <strong>technical alerts<\/strong> appear only on the desktop (Addons \/ Registration); in the <strong>public chat<\/strong> , visitors will see a <strong>generic<\/strong> message to contact the property (villas + exact dates), without &#8220;module not active&#8221; messages.<\/td>\n<\/tr>\n<tr>\n<td> <strong>Establishment in Avirato<\/strong><\/td>\n<td> You must have a registered establishment on Avirato with an accessible booking engine.<\/td>\n<\/tr>\n<tr>\n<td> <strong>Establishment ID (webcode)<\/strong><\/td>\n<td> It is the numeric code that Avirato uses in the engine&#8217;s URL; without it there are no valid queries (except for special configuration with another plugin; see below).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<h2> Part 2 \u2014 Step-by-step installation<\/h2>\n<h3> 2.1 Before starting<\/h3>\n<ol>\n<li> Have on hand the <strong>ZIP file<\/strong> of the add-on that was provided to you by Xabia or your distributor (the name may vary in each package).<\/li>\n<li> Please confirm that <strong>Xabia Agent Core<\/strong> is already installed in <strong>Plugins<\/strong> and is <strong>active<\/strong> .<\/li>\n<\/ol>\n<h3> 2.2 Install the ZIP file in WordPress<\/h3>\n<ol>\n<li> Log in to the WordPress dashboard as an administrator.<\/li>\n<li> Go to <strong>Plugins &gt;<\/strong>\n<p>Add new.<\/li>\n<li> Click <strong>Upload plugin<\/strong> .<\/li>\n<li> Choose the <strong>Xabia Avirato<\/strong> ZIP file.<\/li>\n<li> Click <strong>Install now<\/strong> , and then <strong>Activate plugin<\/strong> .<\/li>\n<\/ol>\n<h3> 2.3 Correct activation order<\/h3>\n<ul>\n<li> The usual order is: <strong>first Core<\/strong> , <strong>then<\/strong> Xabia Avirato.<\/li>\n<li> If you activate Xabia Avirato without having the Core active, WordPress will display a warning informing you that the main Xabia plugin is required first.<\/li>\n<\/ul>\n<h3> 2.4 Check that the add-on is recognized<\/h3>\n<p> In <strong>Xabia Agent \u2192 Addons,<\/strong> you can view <strong>Xabia Avirato<\/strong> in the cards, <strong>enter or check the addon license key<\/strong> (Hub validation), and access the <strong>Polar store<\/strong> ( <a href=\"https:\/\/polar.sh\/xabia\">polar.sh\/xabia<\/a> ) and the <strong>customer portal<\/strong> ( <a href=\"https:\/\/polar.sh\/xabia\/portal\">polar.sh\/xabia\/portal<\/a> ) for subscriptions. The addon typically <strong>doesn&#8217;t have its own separate menu<\/strong> : the <strong>establishment ID<\/strong> , engine URL, and filters are configured <strong>within each agent<\/strong> , in the <strong>Avirato<\/strong> tab (see below).<\/p>\n<blockquote>\n<p> \ud83d\udce2 <strong>Note on pricing:<\/strong> The Avirato subscription price (and the price of all other add-ons) is updated in real time at <strong><a href=\"https:\/\/xabia.ai\/en\/price\/\">https:\/\/xabia.ai\/precio<\/a><\/strong> . The Add-ons panel displays an estimate, not a fixed price.<\/p>\n<\/blockquote>\n<hr>\n<h2> Part 3 \u2014 Where to configure (desktop navigation)<\/h2>\n<h3> 3.1 General Route<\/h3>\n<ol>\n<li> <strong>Xabia Agent<\/strong> (or the name of the menu your installation uses for the Core).<\/li>\n<li> Edit the <strong>agent\/project<\/strong> that Avirato should use (each site can have multiple agents).<\/li>\n<li> Look for the <strong>&#8220;Avirato&#8221;<\/strong> tab in the agent&#8217;s profile.<\/li>\n<\/ol>\n<h3> 3.2 How the data is saved<\/h3>\n<p> The fields are saved when you click <strong>Save Agent<\/strong> on that same screen \u2014 you don&#8217;t have to look for any loose files: WordPress stores that information in <strong>your installation<\/strong> .<\/p>\n<hr>\n<h2> Part 4 \u2014 Configuration fields (detailed explanation)<\/h2>\n<h3> 4.1 Establishment ID<\/h3>\n<ul>\n<li> <strong>What it is:<\/strong> the <strong>web code<\/strong> of the establishment in Avirato, the same one used by the booking engine in the URL.<\/li>\n<li> <strong>Format:<\/strong> usually a number (illustrative example: <code>12345678<\/code> ).<\/li>\n<li> <strong>Importance:<\/strong> This is the <strong>most critical<\/strong> field. If it is empty or incorrectly copied, there will be no correct engine reading.<\/li>\n<li> <strong>Automatic configuration (optional):<\/strong> If you already use the <strong>Avirato Calendar<\/strong> plugin on the same website and that plugin has correctly loaded the <strong>webcode<\/strong> , the field can be populated automatically. Without that calendar, always copy the number manually from your Avirato dashboard.<\/li>\n<\/ul>\n<h3> 4.2 Public name of the accommodation<\/h3>\n<ul>\n<li> <strong>What it is:<\/strong> the name the assistant will use to refer to &#8220;your&#8221; offer when there is no other context (for example, &#8220;El Roble rural house&#8221;).<\/li>\n<li> <strong>If you leave it empty:<\/strong> the <strong>inclusion filter<\/strong> will be used as a readable label, or a generic text such as &#8220;the configured accommodation&#8221;.<\/li>\n<\/ul>\n<h3> 4.3 Inclusion Filter<\/h3>\n<ul>\n<li> <strong>What it is:<\/strong> a <strong>fragment of text<\/strong> that must contain the names of space types (subtypes) that you <strong>do<\/strong> want to offer.<\/li>\n<li> <strong>Example:<\/strong> If all your houses are listed in the catalog as &#8220;demo-rural&#8221;, you can use <code>demo-rural<\/code> so that only those are included in the responses.<\/li>\n<li> <strong>Technical effect:<\/strong> limits which catalog lines are considered \u201cvalid\u201d;\n<p>If it is too strict, it may seem that &#8220;there is no availability&#8221; even though there are other rooms in Avirato.<\/li>\n<\/ul>\n<h3> 4.4 Room\/House IDs (optional)<\/h3>\n<ul>\n<li> <strong>What it is:<\/strong> one or more internal space type numbers ( <strong>rooms or houses<\/strong> in the Avirato system), separated by hyphens when there are several.<\/li>\n<li> <strong>Automatic:<\/strong> If you filled in the <strong>inclusion filter<\/strong> and the establishment ID is correct, the plugin can <strong>fill in those numbers<\/strong> by bringing them from the <strong>Avirato Calendar<\/strong> you have in WordPress.<\/li>\n<li> <strong>Manual:<\/strong> You can set them yourself if you know the exact IDs.<\/li>\n<\/ul>\n<h3> 4.5 Exclusion List<\/h3>\n<ul>\n<li> <strong>What it is:<\/strong> words separated by <strong>commas<\/strong> (without complicating the format).<\/li>\n<li> <strong>Usage:<\/strong> exclude accommodations whose name contains that fragment (e.g., tests, houses closed for the season, etc.).<\/li>\n<li> <strong>Comparison:<\/strong> does not distinguish between uppercase and lowercase; the normalized name is used.<\/li>\n<\/ul>\n<h3> 4.6 Promotional code (optional)<\/h3>\n<ul>\n<li> If your campaign uses code in the engine, you can specify it here so that the generated URLs include the promotion parameter when Avirato supports it, in the same way that the add-on constructs the request.<\/li>\n<\/ul>\n<h3> 4.7 Engine URL<\/h3>\n<ul>\n<li> <strong>Typical value:<\/strong> The web address of the booking engine provided by Avirato (usually <strong>Booking.com<\/strong> ; it&#8217;s generally recommended to also include the trailing <strong>slash<\/strong> as instructed by your team). <strong>Only change this<\/strong> if your provider has instructed you to use <strong>a different address<\/strong> . If you enter it incorrectly, the chat will not be able to properly check availability.<\/li>\n<\/ul>\n<hr>\n<h2> Part 5 \u2014 Day-to-day management<\/h2>\n<h3> 5.1 Verify license and add-on<\/h3>\n<ul>\n<li> <strong>Xabia site license and token balance<\/strong> are managed on the Core main screen: <strong><a href=\".\/manual-usuario-xabia-core.md\">Core Manual \u2014 AI Connection and Wallet<\/a><\/strong> .<\/li>\n<li> <strong>The Avirato add-on license<\/strong> (subscription validated in the Hub) is entered in <strong>Xabia Agent \u2192 Addons<\/strong> , under Avirato. There you can purchase or renew it on <strong><a href=\"https:\/\/polar.sh\/xabia\">Polar \u2014 xabia<\/a><\/strong> (prices at <a href=\"https:\/\/xabia.ai\/en\/price\/\">xabia.ai\/precio<\/a> ) and manage the subscription in the <strong><a href=\"https:\/\/polar.sh\/xabia\/portal\">Polar portal<\/a><\/strong> . If the renewal date is <strong>30 days or less<\/strong> , a <strong>notification<\/strong> may appear on the same screen.<\/li>\n<li> If, after purchasing or pasting the key, the Hub still doesn&#8217;t recognize the add-on, wait a few minutes, reload <strong>the Add-ons<\/strong> , and, if necessary, contact <strong>support<\/strong> with your proof of purchase. Visitors <strong>should not<\/strong> expect to see technical license errors in the chat; it will only provide informational contact details.<\/li>\n<\/ul>\n<h3> 5.2 Season or catalog changes<\/h3>\n<ul>\n<li> If you add or rename houses in Avirato, review the <strong>inclusion filter<\/strong> and <strong>exclusion list<\/strong> to ensure they still make sense.<\/li>\n<li> If you use the Avirato calendar in WordPress, sync or update data according to that plugin&#8217;s procedure to ensure that <strong>subtypes<\/strong> and webcodes are up to date.<\/li>\n<\/ul>\n<h3> 5.3 Test before advertising<\/h3>\n<ol>\n<li> Open the <strong>playground<\/strong> or chat on a test page.<\/li>\n<li> Try phrases with <strong>clear dates<\/strong> (see Part 6).<\/li>\n<li> Try the name of <strong>a specific house<\/strong> that exists in the catalog.<\/li>\n<li> Click the <strong>booking link<\/strong> and confirm that it opens the engine with consistent dates and IDs.<\/li>\n<\/ol>\n<h3> 5.4 Privacy and data<\/h3>\n<ul>\n<li> The add-on queries the <strong>public booking engine<\/strong> (HTTP request to the same type of URL a user would see in their browser). It does not replace your website&#8217;s privacy policies or legal texts; the website owner must continue to comply with GDPR and Avirato&#8217;s terms and conditions.<\/li>\n<\/ul>\n<hr>\n<h2> Part 6 \u2014 How the visitor uses it (chat experience)<\/h2>\n<h3> 6.1 Which phrases \u201cactivate\u201d availability<\/h3>\n<p> The system looks for <strong>availability intent<\/strong> or <strong>dates<\/strong> in the message.<\/p>\n<p>Among others, it reacts to terms such as: availability, reservation, accommodation, nights, stay, month names, &#8220;this week&#8221;, &#8220;weekend&#8221;, &#8220;Easter&#8221;, date ranges in text or <code>DD\/MM\/AAAA<\/code> or <code>AAAA-MM-DD<\/code> format, etc.<\/p>\n<h3> 6.2 Dates in natural language<\/h3>\n<p> The add-on interprets many Spanish expressions, for example:<\/p>\n<ul>\n<li> Weeks of the month (\u201cfirst week of July\u201d), fortnights, middle of the month, beginning\/end of the month.<\/li>\n<li> \u201cOne week\u201d or duration in <strong>nights<\/strong> or <strong>days<\/strong> (adjust the output according to what the user says).<\/li>\n<li> Some fixed calendar expressions (e.g., certain long weekends or holidays depending on the plugin version).<\/li>\n<\/ul>\n<p> If the user is vague about the dates, the system <strong>deduces<\/strong> a reasonable range; the more specific the visitor is, the more reliable the result.<\/p>\n<h3> 6.3 Engine Language<\/h3>\n<ul>\n<li> The language used to view the availability page <strong>follows the language chosen by the visitor in the chat<\/strong> (Spanish, English, etc.). If this information is not received from the front end, Spanish will usually be available as a fallback.<\/li>\n<li> Since Core v1.0.57, the AI response is <strong>multilingual<\/strong> : Xabia attempts to respond in the language of the user&#8217;s last message, even if the site or shortcode settings are in a different language. The language parameter remains useful for the interface, voice, and engine query, but it no longer blocks the assistant&#8217;s final output.<\/li>\n<\/ul>\n<h3> 6.4 Requesting a house or room by name<\/h3>\n<ul>\n<li> If the name matches a hosting on your list in <strong>Avirato Calendar<\/strong> , or when the Core project marks a consistent <strong>IDENTITY (ENTITY)<\/strong> , the system can <strong>focus<\/strong> on that unit first for the same date.<\/li>\n<li> If that unit is <strong>occupied<\/strong> , the message will indicate this, show <strong>other free options<\/strong> on the same dates if available, and may suggest the <strong>next<\/strong> available window by searching for nearby dates.<\/li>\n<\/ul>\n<h3> 6.5 Force a &#8220;fresh&#8221; query (without depending on recent cache)<\/h3>\n<p> If the visitor types things like <strong>update<\/strong> , <strong>refresh<\/strong> , <strong>look again<\/strong> , <strong>check again<\/strong> , etc., the system may <strong>skip<\/strong> the recent cache and query the engine again.<\/p>\n<h3> 6.6 Booking links<\/h3>\n<p> When a place becomes available, the response will typically include <strong>a booking button or a clickable link,<\/strong> depending on how Xabia&#8217;s template is visually set up.<\/p>\n<hr>\n<h2> Part 7 \u2014 Token Consumption and AI<\/h2>\n<ul>\n<li> <strong>Direct availability<\/strong> answers using this plugin&#8217;s template can be resolved <strong>without calling the language model<\/strong> at that time, so <strong>many practical date queries may not consume tokens<\/strong> .<\/li>\n<\/ul>\n<hr>\n<h2> Part 8 \u2014 Common messages and what they mean<\/h2>\n<table>\n<thead>\n<tr>\n<th> Situation<\/th>\n<th> What does it usually mean<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td> In the <strong>public chat<\/strong> , generic text such as &#8220;contact us&#8230;&#8221;, &#8220;villas&#8221;, &#8220;exact schedules&#8221; (without technical details)<\/td>\n<td> The add-on may be deactivated, the <strong>key in Addons<\/strong> may not yet be valid, or the subscription may not be active. <strong>Check Xabia Agent \u2192 Addons<\/strong> and the log ( <code>debug.log<\/code> if available); the visitor should not see text such as &#8220;module not active&#8221;.<\/td>\n<\/tr>\n<tr>\n<td> \u201cI haven\u2019t been able to read the booking engine correctly\u2026\u201d<\/td>\n<td> Technical failure when retrieving or parsing the page from the engine (network, HTML change, incorrect URL).<\/td>\n<\/tr>\n<tr>\n<td> Always \u201cunavailable\u201d<\/td>\n<td> Review Establishment ID, Engine URL, and inclusion\/exclusion filters;<\/p>\n<p>Try dates where you know there are openings.<\/td>\n<\/tr>\n<tr>\n<td> The link opens too many rooms<\/td>\n<td> Check if the manual <strong>room ID<\/strong> is too broad or if the filters are not narrowing down properly.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<h2> Part 9 \u2014 Troubleshooting (checklist)<\/h2>\n<ol>\n<li> <strong>Active Core<\/strong> and <strong>active Xabia Avirate<\/strong> .<\/li>\n<li> Correct <strong>establishment ID<\/strong> (copied from the Avirato environment \/ engine web).<\/li>\n<li> Correct <strong>URL of the engine<\/strong> ( <code>https:\/\/booking.avirato.com\/<\/code> unless otherwise indicated).<\/li>\n<li> <strong>Inclusion filter<\/strong> not too restrictive for initial testing (can be left empty at first to validate reading and then fine-tuned).<\/li>\n<li> <strong>Exclusions:<\/strong> Please confirm that you are not mistakenly excluding the entire catalog.<\/li>\n<li> <strong>Xabia Agent \u2192 Addons:<\/strong> <strong>Avirato<\/strong> key validated in the Hub (and active subscription in Polar if applicable).<\/li>\n<li> <strong>Try incognito mode<\/strong> after clearing the site cache if you use aggressive front-end caching plugins.<\/li>\n<li> If you use <strong>Avirato Calendar<\/strong> , please confirm that you have refreshed properties and types there before expecting automatic room numbering here.<\/li>\n<\/ol>\n<hr>\n<h2> Part 10 \u2014 Good practices<\/h2>\n<ul>\n<li> Validate the <strong>webcode<\/strong> with a manual booking in the engine before trusting the chat.<\/li>\n<li> Adjust <strong>public name<\/strong> and <strong>filters<\/strong> so that the bot&#8217;s tone matches your brand.<\/li>\n<li> Do not use PDFs or static documents as a substitute for <strong>live availability<\/strong> ; the value of the add-on is precisely the query to the engine.<\/li>\n<li> Periodically review the <strong>links<\/strong> after major updates to Avirato or the site theme.<\/li>\n<\/ul>\n<hr>\n<h2> Part 11 \u2014 Support<\/h2>\n<p> <strong>Xabia<\/strong> (installation, Core license, add-ons): same usual Xabia help email.<\/p>\n<p> <strong>Issues related to the contract with Avirato only<\/strong> (not the Xabia plugin): your Avirato business contact.<\/p>\n<p> For <strong>licensing<\/strong> , <strong>wallet<\/strong> , and global settings, open the <strong><a href=\".\/manual-usuario-xabia-core.md\">Core Manual<\/a><\/strong> .<\/p>\n<div class=\"manual-pdf-cierre\">\n<h2> Xabia AI \u2014 The Living Web<\/h2>\n<p> Natural wisdom with artificial intelligence<\/p>\n<p> Xabia AI is especially suitable for companies and associations in the tourism sector, institutions, businesses and online stores that want to increase their conversion rate.<\/p>\n<p> Xabia AI is developed by Digixop.<\/p>\n<p> <strong>Xabia AI<\/strong> \u00b7 Garaizar, 2 \u00b7 48004 Bilbao (SPAIN)<\/p>\n<p> <a href=\"mailto:help@xabia.ai\">help@xabia.ai<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>User manual \u2014 Xabia Avirato (addon for Avirato) Quick Installation Guide Install and activate Xabia Agent Core . Install and activate the Xabia Avirato ZIP from Plugins \u2192 Add new \u2192 Upload plugin . In Xabia Agent \u2192 Addons , activate or synchronize the Avirato addon license until the Hub recognizes it. Create or edit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2221,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2225","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Xabia Avirato<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xabia.ai\/en\/documentation\/xabia-avirato\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Xabia Avirato\" \/>\n<meta property=\"og:description\" content=\"User manual \u2014 Xabia Avirato (addon for Avirato) Quick Installation Guide Install and activate Xabia Agent Core . 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